Certified Dietary Manager (CDM) Practice Exam

Two employees create a disturbance on the trayline by arguing about the food. The CDM should:

1. Confront only one employee

2. Confront both employees immediately after trayline

3. Wait until the end of the shift to address the issue

4. Ask other employees to intervene

The correct answer is: Confront both employees immediately after trayline

In this scenario, it is essential for the Certified Dietary Manager (CDM) to address the disturbance created by the two employees immediately after the trayline. By confronting both employees promptly, the CDM can prevent further escalation of the argument, maintain a professional work environment, and ensure that food service activities are not disrupted. Addressing the issue promptly demonstrates effective leadership and helps maintain teamwork among staff members. Waiting until the end of the shift or asking other employees to intervene may prolong the conflict and lead to more significant disruptions in the work environment.